Who are we?

Frank & Co Solicitors are a law firm committed to ensuring that your privacy is protected. 


This policy explains how we will collect use or otherwise process the personal data that we collect or otherwise process from you in accordance with the data protection and privacy laws applicable to the firm.  

Personal data has to be information that relates to an identified individual.


This privacy policy may be amended  from time to time so please check our website periodically to inform yourself of any changes.

What type of personal data do we collect?

·          Identity and contact data such as name, address, phone number and email address.

·          Financial data such as bank details.

·          Special category data may also be collected such as physical or mental health details.    

·          Technical Data. Please see our Cookies Policy page on our website for further information. You can visit our website from our Homepage and browse our website without giving us your personal contact data as we do             not offer the option of an enquiry form but prefer prospective clients to contact us by either email or telephone should they wish to make an enquiry.

Whose data do we collect?

·          Clients.

·          Suppliers and service providers.

·          Advisers, and other professional experts.

·          Enquirers and complainants.


How we get the personal data.

If you make an enquiry with us directly and provide us with your personal data.

For personal data that you provide us with you have the sole responsibility for the accuracy and quality of that personal data.

We ask you to advise us of any changes to the personal information that you have provided in order that our records are kept up to date.

We may also request personal data from third parties. We will obtain your permission  before making any requests to a third party for personal data  e.g. in relation to the sale of a flat, that might be personal data collected from managing agents relating to  payment of service charge and ground rent. 

How we use your data

We may process your personal data for purposes such as:-

·           The provision of legal services including advising and acting on behalf of clients

·           The payment of legal services, maintaining accounts, administration of files and records. 


Who we share your data with 

It may be necessary to share your personal data with others in order to properly and appropriately provide you with the agreed legal services and comply with regulatory obligations. The categories of recipients may include the Land Registry, the Courts, the Probate Registry, Legal Counsel, AML search providers, surveyors, financial advisors, tax advisors and accountants, insurance companies and estate agents. All of the parties we share data with will have the same duties as us pursuant to the UK GDPR.


Basis for processing

 The lawful basis upon which we rely in order to control, process and retain personal data is one or more of the following: 

·          In the course of pursing our legitimate interests.

·          For the performance of the legal services that we have agreed to provide to you. 

·          Where it is necessary to comply with our legal or regulatory obligations.


 Transfer of your Data to other countries

Depending upon the nature of the work carried out for you and in the course of the transaction we may need to transfer your data to other countries outside the UK and European Economic Area, which may not have the same levels of data protection as in the UK. We will take steps to ensure that appropriate safeguards are in place.


Retention Period and storage and destruction of your personal data 

We keep data securely stored. The expected retention period of personal data is 6 years after matter is closed.

Your data is securely destroyed. Physical data such as paper is securely shredded and hard drives are subjected to a full maximum security wipe so that no trace of data is left before being securely destroyed.

Your data protection rights

·          You have the right to ask us for copies of your personal information. If you wish to make a request please contact our Data Protection Officer (DPO)  by post at  253 Watling St, Radlett WD7 7AL.

We will also ask for  your proof of identity.

·          You have the right to ask us to rectify personal information you think is inaccurate.

·          In certain circumstances you have the right to ask us to erase your personal information or stop the processing of your personal information. We reserve the right to discuss with you why we might not comply

with a  request from you.  You can find further information about your rights on the Information Commissioner’s Office (ICO) website: https://www.ico.org.uk


You are not required to pay any charge for exercising your rights. If you make a request, we will normally respond within one month. However we reserve the right to charge an administration fee and extend the time for dealing with your request if the request is complex or unfounded. 



If you have any cause for complaint about our use of your personal data please contact us in the first instance by emailing info@frankandco.co.uk  for the attention of The DPO and we will do our best to resolve your problem. If you believe we have been unable to resolve your problem you have the right to lodge a complaint with the UK’s   supervisory authority which is the ICO whose address is:

Information Commissioner’s Office

Wycliffe House

Water Lane




ICO website:https://www.ico.org.uk